2020?????????

 

 

VOICE SERVICE

 

VOICE SERVICES

  • Idea Concall


    Idea Conferencing Solution
    Idea ConCall is a simple, convenient & cost-effective audio conferencing service. This service allows multiple people at different geographical locations to enagage in a conference call in their own virtual meeting room.

    Key Features
    Idea offers following business features which are beneficial to Enterprises..
    • Solution offered on cloud based architecture, thereby reducing any CAPEX investments
    • Comprehensive Online Administrator Dashboard for real-time, enterprise-wide conference visibility
    • Comprehensive Online Web-controls for Conference Host
    • Customised greeting message to guest during login
    • Free Recording Feature
    • Web based reporting module
    • 24x7 after sales support
    • Listen only feature for press/Investor conferences

    Typical Use Cases
    • Client meeting
    • Sales and marketing call
    • Project management calls
    • Contract negotiations
    • Investor conference

  • Hosted IVR


    Hosted IVR Solution
    Idea offers hosted IVR solutions that help Enterprises to manage various business processes without investing on expensive hardware and database servers thereby managing resources in their core business domain.

    Key Advantages
    • Pay as use model
    • Faster GTM (go to market)
    • Low risk to technology upgradation
    • Telecom grade infrastructure
    • Higher conectivity uptime
    • GUI based web module

    Key Features
    Idea offers following business feature which are beneficial to Enterprises
    • Solution offered on cloud based architecture, thereby reducing any CAPEX investments
    • Solution Available on both GPRS and USSD channels
    • SMS and email alert management module
    • Integration with Enterprise CRM/ERP through API's
    • Web based reporting module

    Typical Use Cases
    • Status Enquiry, booking & appointent management
    • Lead generation
    • Branding activities
    • IVR based credit card payment

  • Toll Free Solution


    Toll Free Solution
    Idea offers Toll Free Solutions, popularly known as the 1800 number which is a special telephone number. This is free to the calling party and charged to Enterprise. Idea Toll Free has now become an important business and branding tool for Enterprises to enable their customers to reach them anytime, anywhere at no cost.

    Key Advantages to Enterprises
    • Business portability irrespective of location
    • Larger company image & branding
    • Better market reach
    • Ease of use for the end customer(calling party)

    Key Features
    Idea offers following business features which are beneficial to Enterprises
    • Termination of Toll free on PRI or even SIM card
    • Vanity number as per business requirement
    • Multiple routing option based on Time based routing, Geographic Routing and conditional routing.
    • White listing and Blacklisting of calling party numbers
    • Termination of Toll FREE onto hosted IVR customized as per Enterprise requirement

    Typical Use Cases
    • Lead generation
    • Customer servicing & after sales support
    • Status Enquiry, booking and appointment management